This Privacy Policy describes how and when we collect, use and share your information across our App. When using our App you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy.
You can be sure that we will only use your information as described in this Privacy Policy.
Company name: Groupe X-TELIA inc.
Address: 440, rue Sainte-Hélène, Longueuil (Québec), J4K 3R2
E-mail: info@x-telia.com
Telephone: 1-844-985-8425
The Privacy Officer is the CEO of X-TELIA, unless otherwise specified. If you have any questions or requests relating to this policy or your rights, you may write to:
Email: vieprivee@x-telia.com
Postal address: for the attention of the Privacy Officer, at the above company address.
- We may collect the following types of personal information:
- Last name, first name
- Street address
- Water consumption data (e.g. water meter data associated with a residential address)
- Any other information voluntarily submitted via our site or applications
- Via web forms (e.g. account creation, contact form)
- Through the use of our services (e.g. user portal, mobile application)
- When communicating by e-mail or telephone with our team
- To provide, maintain and improve our services
- To give you access to your user account
- To manage customer relations and respond to your requests
- To send administrative and technical notifications
- To comply with legal and regulatory obligations
We do not share your personal information with third parties, except in the following cases:
- Your city or municipality to track your water consumption
- Competent authorities if required by law
- With your explicit consent in specific cases
- We never sell your personal information.
Your data is stored or processed in Quebec and never leaves.
We retain your personal information only as long as necessary for the purposes for which it was collected, unless the law requires or permits a longer retention period. Once this period has expired, the data is securely deleted or anonymized.
- Right to access your information
- Right to rectify inaccurate information
- Right to withdraw your consent
- Right to portability (effective September 2024)
- Right to lodge a complaint with the Commission d'accès à l'information (CAI)
To exercise your rights, write to us at vieprivee@x-telia.com.
We use technical, administrative and physical security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction.
We use cookies to analyze the use of our site and improve your user experience. You can set your browser to refuse cookies, but some site functionality may be affected.
This policy may change from time to time. Any changes will be posted on this page with the date of the update. We encourage you to visit this page regularly.
If you have any questions, please contact us at vieprivee@x-telia.com.
