This Privacy Policy describes how and when we collect, use and share your information across our App. When using our App you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy.
You can be sure that we will only use your information as described in this Privacy Policy.
Company Name: Groupe X-TELIA inc.
Address: 440, rue Sainte-Hélène, Longueuil (Québec), J4K 3R2
Email: info@x-telia.com
Phone: 1-844-985-8425
The person responsible for the protection of personal information is the CEO of X-TELIA, unless otherwise indicated. For any questions or requests relating to this policy or your rights, you can write to:
Email: vieprivee@x-telia.com
Mailing Address: to the attention of the Person Responsible for the Protection of Personal Information, at the company address mentioned above.
- We may collect the following types of personal information:
- Last name, first name
- Civic address
- Water consumption data (e.g., water meter data associated with a residential address)
- Any other information voluntarily transmitted via our site or our applications
- Via web forms (e.g., account creation, contact form)
- Through the use of our services (e.g., user portal, mobile application)
- During communications by email or telephone with our team
- To provide, maintain and improve our services
- To give you access to your user account
- To manage the customer relationship and respond to your requests
- To send administrative and technical notifications
- To comply with legal and regulatory obligations
We do not share your personal information with third parties, except in the following cases:
- Your city or municipality for monitoring your water consumption
- Competent authorities if required by law
- With your explicit consent in specific cases
- We never sell your personal information.
Your data is stored or processed in Quebec and does not leave the province.
We retain your personal information only for the period necessary for the purposes for which it was collected, unless the law requires or permits a longer retention period. Once this period has expired, the data is securely deleted or anonymised.
- Right of access to your information
- Right to rectify inaccurate information
- Right to withdraw your consent
- Right to portability (in effect in September 2024)
- Right to file a complaint with the Commission d'accès à l'information (CAI)
To exercise your rights, write to us at vieprivee@x-telia.com.
We use technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, modification, or destruction.
We use cookies to analyse the use of our site and improve your user experience. You can configure your browser to refuse cookies, but some site features may be affected.
This policy may be modified from time to time. Any changes will be posted on this page with the date of the update. We encourage you to consult this page regularly.
If you have any questions, do not hesitate to contact us at vieprivee@x-telia.com.
